FCA Buyback and Recall Information

FCA US LLC regards safety as paramount and does not compromise on the safety of our customers and their families. Your confidence in our products and our services is of utmost importance to us. As a result of our commitment to you, we will periodically recall a vehicle to correct a problem or improve overall performance.

What is a safety recall?
Safety recalls include any problem encountered with an FCA US product related to the safe operation of the vehicle or the safety of the occupants.  FCA US will correct the problem, at no charge, even if the vehicle is out of warranty and you are not the original owner.  

What is a campaign?
A campaign is a vehicle problem that is not a safety concern. There are two types:
Emissions Recall - Emissions are problems related to the Federal emissions warranty standards. FCA US will correct the problem, at no charge, even if the vehicle is out of warranty and you are not the original owner.
Customer Satisfaction Notification - Customer Satisfaction Notifications are preventive in nature and involve warranty or customer satisfaction issues such as non-safety repairs. FCA US will correct the problem, at no charge, even if the vehicle is out of warranty and you are not the original owner.

How do I know if my vehicle is involved in a recall or campaign?
Vehicle owners are notified by direct mail for both safety recalls and campaigns. Information about safety recalls is also typically available through the print and/or broadcast media. The notices sent through the mail will give owners the direction they need to have the recall or campaign properly addressed.

Visit Recall VIN Lookup to view recall notifications not yet performed on your vehicle.The vehicle identification number (VIN) is located on the VIN plate on the dashboard of your vehicle. You can also find the VIN on your sales agreement, insurance documents, vehicle registration, or title.

My vehicle is involved in a recall. Do I need a recall notification to get my car repaired?
If your recall letter tells you to schedule the needed repair with the dealer, just make the appointment at any authorized dealer to have the repair completed. You do not need to bring any documentation with you.

Get More Current Chrysler Recall Info

By submitting your contact information, you consent to be contacted by telephone about purchasing a vehicle or obtaining vehicle financing. Clicking on the Submit button above is your electronic signature.

Thank you for visiting our FCA Chrysler Jeep Dodge Ram Buyback Recall Headquarters. Please feel free to complete the form or call our Ram Recall Helpline at:

(888) 831-3743 at anytime with any questions. Larry H. Miller Chrysler Jeep Dodge Ram Albuquerque is your trusted resource and local contact for all the most up-to-date information as this story develops.

Below you will find a list of the most Frequently Asked Questions about the FIAT Chrysler Automobiles recall buyback program as released by FCA US, published on SaferCar.gov

1. MY CAR WAS RECALLED BECAUSE IT HAS A DEFECTIVE SUSPENSION. HOW CAN I CONFIRM I'M ELIGIBLE FOR BUY BACK?
If you own a recalled vehicle that has not been repaired for the one of the following campaigns, you have two options. You can have your vehicle repaired or get a refund for the vehicle. The refund amount will be the first purchase price minus depreciation, plus a premium of 10 percent more. Chrysler will notify eligible owners in the coming months.

2. I OWN A DODGE RAM THAT WAS RECALLED BECAUSE OF TIE ROD ASSEMBLY PROBLEMS. WHY AM I EXCLUDED FROM GETTING ANY INCENTIVES?If you own a 2006-2008 model years Dodge Ram 1500, 2003-2008 model years Dodge Ram 2500, or 2003-2008 model years Dodge Ram 3500 that was recalled because the left tie rod assembly can fail resulting in loss of steering control (NHTSA Recall ID 13V-528), you are not eligible for an incentive under the Consent Order because you can have your vehicle repaired by a Fiat Chrysler dealer. 


3. MY JEEP GRAND CHEROKEE IS UNDER RECALL, WHAT INCENTIVES ARE AVAILABLE FOR ME?
If you own a model year 1993-1998 Jeep Grand Cherokee (ZJ) that is under recall due to a defective gas tank that can catch fire if the vehicle is struck from behind (NHTSA Recall ID 13V-252), and have not yet had it fixed, you have two options. You can receive a $100 gift card when you bring your vehicle in for repair or you can trade-in your vehicle.
If you trade-in your vehicle, you will receive a trade-in incentive of $1,000 over the fair market value of the vehicle. The combined total will be credited to the owner to purchase another Fiat Chrysler vehicle.
Chrysler will notify all eligible customers no later than August 24, 2015. Vehicles that have already received the recall remedy are not eligible for gift cards or trade-in.

4. I OWN A JEEP GRAND CHEROKEE (WJ) THAT IS COVERED BY A SERVICE CAMPAIGN NOT A RECALL. CAN I GET A GIFT CARD OR TRADE-IN MY CAR?
If you own a model year 1999-2004 Jeep Grand Cherokee (WJ) and have not yet participated in Fiat Chrysler's service campaign, you are eligible to receive a $100 gift card when you bring your vehicle in for inspection. Your vehicle is not eligible for trade-in under the Consent Order. However, you may contact Chrysler directly to find out if they are offering further incentives.
Chrysler will notify all eligible customers no later than August 24, 2015.

5. I OWN A JEEP LIBERTY (KJ) THAT WAS RECALLED BECAUSE OF A FAULTY FUEL TANK. CAN I GET A GIFT CARD OR TRADE-IN MY CAR?
If you own a model year 2002-2007 Jeep Liberty (KJ), and have not yet repaired your vehicle, you are eligible to receive a $100 gift card when you bring your vehicle in for repair. Your vehicle is not eligible for trade-in under the Consent Order. However, you may contact Chrysler directly to find out if they are offering further incentives.
Chrysler will notify all eligible customers no later than August 24, 2015. Vehicles that have already received the recall remedy are not eligible to receive gift cards.

6. I RESPONDED TO MY RECALL NOTICE AND RECEIVED THE REPAIR FOR MY JEEP GRAND CHEROKEE. IS MY CAR SAFE TO USE?
Yes.

7. I ALREADY HAD MY RECALLED JEEP GRAND CHEROKEE REPAIRED, BUT I DON'T FEEL SAFE. WILL FIAT CHRYSLER BUY BACK MY VEHICLE?
If your vehicle has been remedied it is safe to use. While your vehicle is not eligible for trade-in under the Consent Order, you may contact us to find out if they are offering further incentives.

For more information on Fiat Chrysler Recalls, visit 
www.safercar.gov/rs/chrysler/index.html