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FCA Buyback and Recall Information Albuquerque, New Mexico

U.S. DOT Announces Fiat Chrysler Enforcement Action

On July 26,2015 U.S. Department of Transportation Secretary Anthony Foxx announced enforcement action and penalties against Fiat Chrysler Automobiles, as the result of the July 2 public hearing on the automaker's handling of 23 vehicle safety recalls involving more than 11 million defective vehicles. FCA has acknowledged violations of the Motor Vehicle Safety Act in three areas: effective and timely recall remedies, notification to vehicle owners and dealers, and notifications to the National Highway Traffic Safety Administration. To remedy its failures, FCA has agreed to repair vehicles with safety defects, purchase some defective vehicles back from owners, and pay a $105 million civil penalty-the largest ever imposed by NHTSA. A consent order issued by NHTSA outlines FCA's steps going forward. For answers to some common questions, see the Chrysler FAQs.

Are you a Ram pickup or Dodge SUV owner looking for information about the FCA [FIAT Chrysler Automobiles] buyback program imposed by NHTSA?

Larry H. Miller Chrysler Jeep Dodge Ram Albuquerque is your trusted resource for all the latest information on the three separate recalls announced in 2013 that apply mostly to Ram trucks and Dodge SUVs made between 2008 and 2012. Rather than spend time searching the internet for the most current information, please feel free to complete the form or call our Dodge Ram Recall Helpline at: 888-831-3743. We're working directly with our manufacturer representatives to keep you up to date and in a safe and reliable vehicle. Please do also stay tuned to this page as we will be updating it regularly as new information develops.

July 30: Washington - FCA said it was reducing its estimate of the number of vehicles eligible for a buyback by about 10 percent to 175,000.

The National Highway Traffic Safety Administration [NHTSA] has granted FCA 60 days to decide how customers will be compensated and if their vehicle will be eligible for buyback. If you have already had your vehicle repaired for one of these recalls, no action is required at this time. Customers who have not had their vehicles remedied will have the option of having the recall repair performed or having their vehicle repurchased. This offer will be extended to current owners,regardless of position of ownership (including second owner, third owner, etc.). The offer will not include any allowance for modifications or upgrades made to the vehicle, i.e. tow bed, lift/winch kit,etc.). 



Get More Current Chrysler Recall Info

Not sure if your vehicle is affected by one of these recalls? Use the MOPAR Owner Connect Recall lookup. Already know you need recall repairs? 

Clickhere to schedule service now.


The FCA buy back program applies to the following vehicles, if they have not yet been repaired:

278,229 vehicles recalled on February 6, 2013 because of a defect that may cause the axle to lock including the:

2009 model year Chrysler Aspen

2009 model year Dodge Durango

2009-2012 model years Dodge Ram 1500

2009-2011 model years Dodge Dakota

36,710 vehicles recalled on November 6, 2013 because of a defect that may cause the driver to lose steering power and crash:

2008-2012 model years Dodge Ram 4500

2008-2012 model years Dodge Ram 5500

265,057 vehicles recalled on November 6, 2013, to repair and replace steering linkages that may cause the driver to lose steering power and crash:

2008 model year Dodge Ram 1500

2008-2012 model years Dodge Ram 2500

2008-2012 model years Dodge Ram 3500

In the consent order, FCA US has agreed to additional remedies for three recall campaigns covering approximately half a million vehicles, primarily 2008 through 2012 chassis cab, 2009 through 2011 light duty and 2008 through 2012 heavy-duty Ram Trucks. In each of those campaigns, FCA US will offer to owners whose vehicles have not yet been remedied, as an alternative remedy, to repurchase those vehicles at a price equal to the original purchase price less a reasonable allowance for depreciation plus ten percent. However, customers responding to the recall may continue to keep their vehicles and have them repaired in accordance with the original recall. As of this date, repairs have been completed on well over 60 percent of the subject vehicles, leaving less than two hundred thousand eligible vehicles. As is expressly provided for under the consent order, FCA intends that any vehicles repurchased will be remedied and resold.Call our Dodge Ram Recall Helpline at: (888) 831-3743

FCA US LLC regards safety as paramount and does not compromise on the safety of our customers and their families. Your confidence in our products and our services is of utmost importance to us. As a result of our commitment to you, we will periodically recall a vehicle to correct a problem or improve overall performance.

What is a safety recall?
Safety recalls include any problem encountered with an FCA US product related to the safe operation of the vehicle or the safety of the occupants.  FCA US will correct the problem, at no charge, even if the vehicle is out of warranty and you are not the original owner.  

What is a campaign?
A campaign is a vehicle problem that is not a safety concern. There are two types:
Emissions Recall - Emissions are problems related to the Federal emissions warranty standards. FCA US will correct the problem, at no charge, even if the vehicle is out of warranty and you are not the original owner.
Customer Satisfaction Notification - Customer Satisfaction Notifications are preventive in nature and involve warranty or customer satisfaction issues such as non-safety repairs. FCA US will correct the problem, at no charge, even if the vehicle is out of warranty and you are not the original owner.

How do I know if my vehicle is involved in a recall or campaign?
Vehicle owners are notified by direct mail for both safety recalls and campaigns. Information about safety recalls is also typically available through the print and/or broadcast media. The notices sent through the mail will give owners the direction they need to have the recall or campaign properly addressed.

Visit Recall VIN Lookup to view recall notifications not yet performed on your vehicle.The vehicle identification number (VIN) is located on the VIN plate on the dashboard of your vehicle. You can also find the VIN on your sales agreement, insurance documents, vehicle registration, or title.

My vehicle is involved in a recall. Do I need a recall notification to get my car repaired?
If your recall letter tells you to schedule the needed repair with the dealer, just make the appointment at any authorized dealer to have the repair completed. You do not need to bring any documentation with you.

Thank you for visiting our FCA Chrysler Jeep Dodge Ram Buyback Recall Headquarters. Please feel free to complete the form or call our Ram Recall Helpline at:

(888) 831-3743 at anytime with any questions. Larry H. Miller Chrysler Jeep Dodge Ram Albuquerque is your trusted resource and local contact for all the most up-to-date information as this story develops.

Below you will find a list of the most Frequently Asked Questions about the FIAT Chrysler Automobiles recall buyback program as released by FCA US, published on SaferCar.gov

1. MY CAR WAS RECALLED BECAUSE IT HAS A DEFECTIVE SUSPENSION. HOW CAN I CONFIRM I'M ELIGIBLE FOR BUY BACK?
If you own a recalled vehicle that has not been repaired for the one of the following campaigns, you have two options. You can have your vehicle repaired or get a refund for the vehicle. The refund amount will be the first purchase price minus depreciation, plus a premium of 10 percent more. Chrysler will notify eligible owners in the coming months.

2. I OWN A DODGE RAM THAT WAS RECALLED BECAUSE OF TIE ROD ASSEMBLY PROBLEMS. WHY AM I EXCLUDED FROM GETTING ANY INCENTIVES?If you own a 2006-2008 model years Dodge Ram 1500, 2003-2008 model years Dodge Ram 2500, or 2003-2008 model years Dodge Ram 3500 that was recalled because the left tie rod assembly can fail resulting in loss of steering control (NHTSA Recall ID 13V-528), you are not eligible for an incentive under the Consent Order because you can have your vehicle repaired by a Fiat Chrysler dealer. 


3. MY JEEP GRAND CHEROKEE IS UNDER RECALL, WHAT INCENTIVES ARE AVAILABLE FOR ME?
If you own a model year 1993-1998 Jeep Grand Cherokee (ZJ) that is under recall due to a defective gas tank that can catch fire if the vehicle is struck from behind (NHTSA Recall ID 13V-252), and have not yet had it fixed, you have two options. You can receive a $100 gift card when you bring your vehicle in for repair or you can trade-in your vehicle.
If you trade-in your vehicle, you will receive a trade-in incentive of $1,000 over the fair market value of the vehicle. The combined total will be credited to the owner to purchase another Fiat Chrysler vehicle.
Chrysler will notify all eligible customers no later than August 24, 2015. Vehicles that have already received the recall remedy are not eligible for gift cards or trade-in.

4. I OWN A JEEP GRAND CHEROKEE (WJ) THAT IS COVERED BY A SERVICE CAMPAIGN NOT A RECALL. CAN I GET A GIFT CARD OR TRADE-IN MY CAR?
If you own a model year 1999-2004 Jeep Grand Cherokee (WJ) and have not yet participated in Fiat Chrysler's service campaign, you are eligible to receive a $100 gift card when you bring your vehicle in for inspection. Your vehicle is not eligible for trade-in under the Consent Order. However, you may contact Chrysler directly to find out if they are offering further incentives.
Chrysler will notify all eligible customers no later than August 24, 2015.

5. I OWN A JEEP LIBERTY (KJ) THAT WAS RECALLED BECAUSE OF A FAULTY FUEL TANK. CAN I GET A GIFT CARD OR TRADE-IN MY CAR?
If you own a model year 2002-2007 Jeep Liberty (KJ), and have not yet repaired your vehicle, you are eligible to receive a $100 gift card when you bring your vehicle in for repair. Your vehicle is not eligible for trade-in under the Consent Order. However, you may contact Chrysler directly to find out if they are offering further incentives.
Chrysler will notify all eligible customers no later than August 24, 2015. Vehicles that have already received the recall remedy are not eligible to receive gift cards.

6. I RESPONDED TO MY RECALL NOTICE AND RECEIVED THE REPAIR FOR MY JEEP GRAND CHEROKEE. IS MY CAR SAFE TO USE?
Yes.

7. I ALREADY HAD MY RECALLED JEEP GRAND CHEROKEE REPAIRED, BUT I DON'T FEEL SAFE. WILL FIAT CHRYSLER BUY BACK MY VEHICLE?
If your vehicle has been remedied it is safe to use. While your vehicle is not eligible for trade-in under the Consent Order, you may contact us to find out if they are offering further incentives.

For more information on Fiat Chrysler Recalls, visit 
www.safercar.gov/rs/chrysler/index.html